I have been in the finance industry for 19 years at this point. I joined the insurance line way back in 2002, right after University Interestingly, this was a job I had never imagined myself doing; let alone doing it for almost two decades. 

An officer in the SAF, Kelvin Goh came close to signing on with the army; but a chance encounter with a job had turned his life around. Now, he has thrived in the finance industry for 15 years, a consistent top-performer in control of his own time. Kelvin explains how he made the transition below. “When I was still in NS, I had a thought of signing on as an Army Officer, as it was offered to me as an option,” Kelvin says. “I did not know what to do and had no direction in my life. Therefore, I thought that signing on was a very good way to get started”.

Back in 2000, I was a qualified accountant in the world of commerce and business. This was rewarding and lucrative career, albeit one which demanded a certain level of intensity – you have to be disciplined, and consistent in your standards.

2022 has been a tense year: it’s the aftermath of a global pandemic, there’s a new European war, and inflation rates make cost-of-living expenses seem terrifying. This is arguably one of the worst years to face retrenchment or an unplanned job change.

Singapore is a leading financial hub for the world, and our finance sector accounts for about 200,000 jobs and almost a tenth of our Gross Domestic Product (GDP). It is also home to over 200 banks, and even more non-banking financial institutions.
After being shouted at, what’s their likely reaction?

Two people working in the same place, on the same day, can take away two entirely different experiences. Consider, for instance, restaurant workers who meet an angry customer.

After being shouted at, what’s their likely reaction?